{"id":401,"date":"2022-02-17T16:20:48","date_gmt":"2022-02-17T16:20:48","guid":{"rendered":"https:\/\/auto-prudente.com\/faq\/"},"modified":"2024-07-22T10:33:32","modified_gmt":"2024-07-22T10:33:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/auto-prudente.com\/fr\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\n\n[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;mulher na praia&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/auto-prudente.com\/wp-content\/uploads\/2022\/02\/ap-bg06-hires.webp&#8221; height=&#8221;360px&#8221; height_tablet=&#8221;340px&#8221; height_phone=&#8221;300px&#8221; height_last_edited=&#8221;on|phone&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;-34px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; border_width_bottom=&#8221;4px&#8221; border_color_bottom=&#8221;#F6B511&#8243; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; width=&#8221;90%&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;page-title&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_line_height=&#8221;1.3em&#8221; header_2_font=&#8221;|600|||||||&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_letter_spacing=&#8221;0.05rem&#8221; header_2_line_height=&#8221;1.2em&#8221; width_last_edited=&#8221;off|phone&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; custom_css_main_element=&#8221;display:flex!important;&#8221; border_radii=&#8221;off|0.25rem|0.25rem||&#8221; global_colors_info=&#8221;{}&#8221;]<h2>QUESTIONS ET R\u00c9PONSES FR\u00c9QUENTES<\/h2>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#FFFFFF&#8221; open_toggle_background_color=&#8221;#F6B511&#8243; closed_toggle_text_color=&#8221;#009CB6&#8243; icon_color=&#8221;#DFF1F3&#8243; module_class=&#8221;ap-acordion&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#009CB6&#8243; toggle_level=&#8221;h4&#8243; toggle_font=&#8221;|600|||||||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; closed_toggle_background_color__hover_enabled=&#8221;off|hover&#8221; closed_toggle_background_color__hover=&#8221;#F6B511&#8243; toggle_text_color__hover_enabled=&#8221;off|hover&#8221; closed_toggle_text_color__hover_enabled=&#8221;off|desktop&#8221; closed_toggle_text_color__hover=&#8221;#FFFFFF&#8221; toggle_text_color__hover=&#8221;#009CB6&#8243; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;FAQ &#8211; La voiture que j&apos;ai lou\u00e9e peut-elle \u00eatre conduite par une autre personne que moi ?&#8221; open=&#8221;off&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; closed_toggle_background_color__hover_enabled=&#8221;on|desktop&#8221; closed_toggle_background_color__hover=&#8221;#F6B511&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_text_color__hover=&#8221;#FFFFFF&#8221; sticky_enabled=&#8221;0&#8243;]<p>Oui. Au moment de recueillir le v\u00e9hicule ou plus tard, il pourra avoir jusqu\u2019\u00e0 un maximum de 2 conducteurs suppl\u00e9mentaires. La documentation de chaque personne doit \u00eatre fournie (carte d&#8217;identit\u00e9 \/ carte de citoyen, permis de conduire).<br>Ce service extra aura un co\u00fbt suppl\u00e9mentaire.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Que dois-je faire si j&apos;ai un probl\u00e8me avec la voiture?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; closed_toggle_background_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_background_color__hover=&#8221;#F6B511&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_text_color__hover=&#8221;#FFFFFF&#8221; open=&#8221;off&#8221;]<p>Vous devez contacter notre centrale de r\u00e9servation (+351 289 542 160) et \/ ou l&#8217;assistance en voyage (+351 210 443 723).<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Comment dois-je proc\u00e9der en cas d&apos;accident?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; closed_toggle_background_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_background_color__hover=&#8221;#F6B511&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_text_color__hover=&#8221;#FFFFFF&#8221; open=&#8221;off&#8221;]<p>Vous devrez toujours appeler les autorit\u00e9s. Vous aurez aussi \u00e0 signaler \u00e0 Auto-Prudente et renvoyer d\u00e8s que possible tous les documents li\u00e9s \u00e0 la d\u00e9claration (rapport de police) \u00e0 notre bureau.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Puis-je choisir le mod\u00e8le de la voiture ou avoir la confirmation du v\u00e9hicule que je pr\u00e9tends?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; closed_toggle_background_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_background_color__hover=&#8221;#F6B511&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_text_color__hover=&#8221;#FFFFFF&#8221; open=&#8221;off&#8221;]<p>Nous ne confirmons \u00e0 peine le groupe de v\u00e9hicules choisi. Auto-Prudente ne peut garantir que le groupe r\u00e9serv\u00e9, pas le mod\u00e8le.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Qu&apos;est-ce qui est inclus dans le prix?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; closed_toggle_background_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_background_color__hover=&#8221;#F6B511&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_text_color__hover=&#8221;#FFFFFF&#8221; open=&#8221;off&#8221;]<p>&#8211; TVA (taxe actuelle)<br>&#8211; Assurance responsabilit\u00e9 civile<br>&#8211; Assurance CDW (assurance collision sans franchise)<br>&#8211; Assistance 24H<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Y a-t-il une limite d&apos;\u00e2ge pour les conducteurs?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; closed_toggle_background_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_background_color__hover=&#8221;#F6B511&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_text_color__hover=&#8221;#FFFFFF&#8221; open=&#8221;off&#8221;]<p>L&#8217;\u00e2ge minimum du conducteur, et des conducteurs suppl\u00e9mentaires, est de 23 ans.<br>Les conducteurs doivent avoir un permis de conduire valide depuis au moins 2 ans.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Y a-t-il des limites de kilom\u00e9trage sur les locations?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; closed_toggle_background_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_background_color__hover=&#8221;#F6B511&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_text_color__hover=&#8221;#FFFFFF&#8221; open=&#8221;off&#8221;]<p>Non. Sauf dans les groupes des v\u00e9hicules utilitaires C3 et C5, o\u00f9 la limite quotidienne est de 650 km.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Quels modes de paiement sont accept\u00e9s par Auto-Prudente?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; closed_toggle_background_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_background_color__hover=&#8221;#F6B511&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_text_color__hover=&#8221;#FFFFFF&#8221; open=&#8221;off&#8221;]<p>&#8211; Cartes de cr\u00e9dit: MasterCard, Visa.<br>&#8211; Cartes de d\u00e9bit.<br>&#8211; En esp\u00e8ces.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Quels documents d&apos;identification dois-je pr\u00e9senter au comptoir Auto-Prudente lorsque la voiture est prise en charge?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; closed_toggle_background_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_background_color__hover=&#8221;#F6B511&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_text_color__hover=&#8221;#FFFFFF&#8221; open=&#8221;off&#8221;]<p>1) Permis de conduire d\u00e9livr\u00e9 depuis plus de deux ans et valable dans la CE;<br>2) Document d\u2019identification : Passeport, Carte d&#8217;identit\u00e9 \/ Carte de citoyen;<br>3) Carte de contribuable pour les r\u00e9sidents au Portugal;<br>4) Carte de cr\u00e9dit valide.<br>5) Une preuve d&#8217;adresse pour les r\u00e9sidents au Portugal;<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Puis-je prolonger la dur\u00e9e de la location?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; closed_toggle_background_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_background_color__hover=&#8221;#F6B511&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_text_color__hover=&#8221;#FFFFFF&#8221; open=&#8221;off&#8221;]<p>Oui, il est possible de prolonger la dur\u00e9e de la location. Vous devriez vous rendre au bureau Auto Prudente au pr\u00e9alable. L&#8217;extension est soumise \u00e0 la disponibilit\u00e9 du v\u00e9hicule et \u00e0 un paiement suppl\u00e9mentaire.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Amendes de stationnement, p\u00e9ages et autres infractions au code de la route&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; closed_toggle_background_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_background_color__hover=&#8221;#F6B511&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_text_color__hover=&#8221;#FFFFFF&#8221; open=&#8221;off&#8221;]<p>Les amendes de stationnement et toute violation du code de la route sont \u00e0 la charge du client, qui doit les payer avant le retour du v\u00e9hicule. Dans le cas d\u2019amendes re\u00e7ues par Auto-Prudente apr\u00e8s la fin de la location, le titulaire du contrat sera identifi\u00e9 aupr\u00e8s des autorit\u00e9s comp\u00e9tentes. De m\u00eame, toutes les valeurs dues aux p\u00e9ages, stationnement ou autres situations similaires pendant la p\u00e9riode de location sont \u00e0 la charge du conducteur.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Comment trouver le repr\u00e9sentant Auto Prudente \u00e0 l&apos;a\u00e9roport?&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; closed_toggle_background_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_background_color__hover=&#8221;#F6B511&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_text_color__hover=&#8221;#FFFFFF&#8221; open=&#8221;on&#8221; sticky_enabled=&#8221;0&#8243;]<p>Le repr\u00e9sentant d&#8217;Auto-Prudente sera identifi\u00e9 et vous attendra aux arriv\u00e9es avec une pancarte \u00e0 votre nom.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Puis-je conduire la voiture Auto-Prudente en Espagne ou dans d&apos;autres pays europ\u00e9ens?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; closed_toggle_background_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_background_color__hover=&#8221;#F6B511&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|hover&#8221; closed_toggle_text_color__hover=&#8221;#FFFFFF&#8221; open=&#8221;off&#8221;]<p>Il est possible de quitter le pays (Espagne) uniquement avec l&#8217;autorisation pr\u00e9alable d&#8217;Auto-Prudente et moyennant le paiement d&#8217;une taxe suppl\u00e9mentaire. Vous n&#8217;\u00eates pas autoris\u00e9 \u00e0 conduire dans un autre pays.<\/p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n\n","protected":false},"excerpt":{"rendered":"<p>QUESTIONS ET R\u00c9PONSES FR\u00c9QUENTESOui. Au moment de recueillir le v\u00e9hicule ou plus tard, il pourra avoir jusqu\u2019\u00e0 un maximum de 2 conducteurs suppl\u00e9mentaires. La documentation de chaque personne doit \u00eatre fournie (carte d&#8217;identit\u00e9 \/ carte de citoyen, permis de conduire).Ce service extra aura un co\u00fbt suppl\u00e9mentaire.Vous devez contacter notre centrale de r\u00e9servation (+351 289 542 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1769,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-401","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/auto-prudente.com\/fr\/wp-json\/wp\/v2\/pages\/401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/auto-prudente.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/auto-prudente.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/auto-prudente.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/auto-prudente.com\/fr\/wp-json\/wp\/v2\/comments?post=401"}],"version-history":[{"count":11,"href":"https:\/\/auto-prudente.com\/fr\/wp-json\/wp\/v2\/pages\/401\/revisions"}],"predecessor-version":[{"id":3202,"href":"https:\/\/auto-prudente.com\/fr\/wp-json\/wp\/v2\/pages\/401\/revisions\/3202"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/auto-prudente.com\/fr\/wp-json\/wp\/v2\/media\/1769"}],"wp:attachment":[{"href":"https:\/\/auto-prudente.com\/fr\/wp-json\/wp\/v2\/media?parent=401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}